All of our products are backed by our 30 day - 100% satisfaction guarantee (this doesn’t cover items that have been used, abused, burned or damaged).

If you have no use for the item after a certain date, we can accept a return. But it will be for the item price itself and not the postage price.

If for some reason your item arrives damaged, we will of course refund, or replace depending on each individual situation.

If you would like to proceed, contact us right away and we will help to guide you through the process. 

REFUNDS


Once the item arrives back with us it will be inspected and you will be notified about the refunds eligibility.

If approved, the refund will be processed and will usually visible in your account within 5-7 business days.

If your refund is not visible, and you have already contacted your bank and credit card company, please feel free to contact us at: info@alexandreleon.com

Please Note: Unfortunately sale items can not be refunded.