All of our products are backed by our 30 day - 100% satisfaction guarantee.

If for some reason your item arrives damaged, we will of course refund, or replace depending on each individual situation.

Be sure to attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

If you would like to proceed, contact us right away and we will help to guide you through the process.

REFUNDS

Once the item arrives back with us it will be inspected and you will be notified about the refunds eligibility.

If approved, the refund will be processed and will usually visible in your account within 5-7 business days.

If your refund is not visible, and you have already contacted your bank and credit card company, please feel free to contact us at: info@alexandreleon.com